Growing wait times
When volume rises, customers wait and send follow-ups, which adds even more load.
AI customer support
AI customer support that answers accurately and knows when to hand over.
Many customer service requests look alike: where is my order, what are your opening hours, how do I return an item. Nayb’s support agent answers them instantly, using your knowledge base and your order data.
Your team focuses on the cases that need a person. Handoff rules, conversation takeover and a shared history keep service quality under your control.
No credit card required
AI customer support
The challenges of customer service
Inconsistent answers
Depending on who replies, customers do not always get the same information.
Little visibility
It is hard to see which requests keep coming back, which were resolved and which are waiting for a person.
Nayb
What the support agent does
Knowledge base
The agent searches your content (delivery policy, returns, opening hours, FAQ) before answering.
Order tracking
It looks up an order’s status for the customer who asks, without your team stepping in.
Rule-based human handoff
Sensitive or uncertain requests go to your team; the agent does not force an answer.
Takeover and AI pause
A team member can pause the AI and take over a conversation instantly.
Multilingual
Replies in Darija, Arabic, French and English, in the language the customer chooses.
Visibility in the Business Center
Conversations, handoffs to a person and agent activity are visible in the dashboard.
Getting started
Gather your answers
Add your reference content: FAQ, delivery terms, returns, opening hours.
Set handoff rules
Decide when the agent must hand the conversation to a person.
Test, then go live
Ask real questions in the playground, then connect your channel.
Who it is for
- E-commerce customer service teams
- Service businesses with many repetitive requests
- Teams that answer in several languages
- SMBs that want support outside office hours
More Nayb solutions
- WhatsApp AI agentAnswer, sell and take requests on WhatsApp at any hour.
- AI sales agentQualify prospects and turn conversations into sales.
- E-commerce AI agentA salesperson connected to your catalog, stock and orders.
- AI booking agentAvailability, booking requests and customer details, around the clock.
- AI business automationAgents and a copilot connected to your orders, stock and customers.
AI customer support
Frequently asked questions
Does the agent replace my support team?
No. It handles routine requests and hands over the rest. Your team stays in control and can take over any conversation.
Where do the agent’s answers come from?
From your knowledge base and the data stored in Nayb (orders, products). The agent must not make information up.
Can I see which conversations were handed over?
Yes. Handoffs to a person are tracked in the Business Center, together with each conversation’s history.
Which channels does the agent work on?
WhatsApp is the main channel today, through an official connection or a QR code.
Give your customers an instant answer.
Create a support agent, add your knowledge and test it before you switch it on.
Create your AI agent