Endless product questions
Sizes, colours, prices, availability: every sale starts with several messages.
E-commerce AI agent
An e-commerce AI agent connected to your catalog, stock and orders.
“Do you have it in M?”, “How much is it?”, “Where is my order?”: Nayb’s e-commerce agent answers these questions from your catalog and orders, on WhatsApp, at any hour.
It recognises a product sent as a photo, checks which size and colour are available, prepares the cart and has the customer confirm the order. You then manage orders, returns and stock from the Business Center.
No credit card required
E-commerce AI agent
The challenges of an online store
Information that changes
Stock and prices move; an approximate answer creates orders you cannot fulfil.
After-sale follow-up
Order tracking, cancellations and returns keep the team busy long after the purchase.
Nayb
What the e-commerce agent does
Catalog search
The agent finds the products that match the request and presents their details and variants.
Real-time stock and prices
Availability by size and colour, current prices: everything comes from your product data.
Product recognition from photos
The customer sends a photo: the agent finds the matching item in your catalog.
Cart and order confirmation
The agent adds items to the cart and asks the customer to confirm before placing the order.
Tracking and cancellation
The customer can ask for their order status or cancel it according to your rules.
Business Center
Orders, returns, refunds, exchanges, stock and customers are managed in one place.
Getting started
Import your catalog
Add your products, variants, prices, stock and photos to Nayb.
Configure the agent
Choose the e-commerce agent and set your ordering, delivery and return rules.
Sell on WhatsApp
Connect your number and follow orders in the Business Center.
Who it is for
- Fashion and accessories stores
- Brands selling on Instagram and WhatsApp
- Merchants with variant catalogs (sizes, colours)
- Stores that want fewer repetitive questions
More Nayb solutions
- WhatsApp AI agentAnswer, sell and take requests on WhatsApp at any hour.
- AI customer supportMultilingual support grounded in your knowledge, with handoff at the right time.
- AI sales agentQualify prospects and turn conversations into sales.
- AI booking agentAvailability, booking requests and customer details, around the clock.
- AI business automationAgents and a copilot connected to your orders, stock and customers.
E-commerce AI agent
Frequently asked questions
Does the agent know my real stock?
Yes. It queries your product data before answering, including size and colour.
Can a customer send a photo of an item?
Yes. The agent compares the photo with your catalog and suggests the matching item when the match is reliable.
Are orders placed automatically?
The agent always asks the customer to confirm. You then follow every order in the Business Center.
Can I manage returns?
Yes. Returns, refunds and exchanges are managed in the Business Center, with their status.
Turn your conversations into orders.
Import your catalog, create your e-commerce agent and test it with your products.
Create your AI agent